← Back to all work

Gov Readiness Assessment

State Government / Public Sector

Assessed organizational readiness and staff maturity for a large public-sector contact center preparing to migrate to a cloud platform.

The Business Problem

The agency had already selected a cloud contact center platform to replace their on-premise infrastructure, but had no clear picture of whether their staff and organization were ready for the transformation. They needed an independent assessment of where they stood on the maturity curve before moving forward with migration.

The Approach

I conducted a maturity assessment across the organization to evaluate staff readiness, process maturity, and change management capacity for the cloud migration. The assessment identified where the organization sat on the maturity curve and what gaps needed to be addressed before, during, and after the transition to ensure successful adoption.

The Outcome

Gov — Maturity assessment and adoption readiness framework delivered to executive team

Delivered a complete migration sequencing plan and adoption framework to the executive team, giving them a clear path from legacy on-premise infrastructure to Amazon Connect. The framework was specifically designed for public-sector constraints, ensuring the migration could proceed without compromising service to citizens.